Goals & Services

Service Department Goals:

Provide same-day service when called in before 12 noon.
Diagnose service issues over the phone when possible to save a service call.
Technician arrival at scheduled time.
Diagnose the service call in a timely manner.
Complete service calls (never leaving work undone or systems inoperable).
Provide excellent after-hours service.
Make customers aware of relevant service issues, with return appointments made on-site.
We feel the customer's time is very important

Services Provided:

Schedule small add-ons to your system
Upgrade your system to newer technologies
Have your system evaluated by our service department and have a service contract added to cover your service needs
Ask our service technicians about service contracts
Ask our service dept. about preventive maintenance programs
Our service dept. can help in many ways
If you have a system installed by another security company and do not know how to contact, you can contact our service dept. and we can help.

Please contact our service department with all of your service issues and see how we can help at service@rmssi.com or call 303.698.2698

Providing the best service to our customers is our number one goal.

Professional, Dedicated and Reliable Service

Integrated Systems service employees are thoroughly trained on all of the systems that we install. Our service department is also equipped to provide service on systems that we have not installed. We pride ourselves in this versatility that enables us to service, monitor, and maintain any system in service. Our service department personnel have an average of 7 years experience in the security business.

Our service department is staffed for scheduled service Monday through Friday from 7am to 5:30pm as our normal working hours. We also offer emergency service 24 hours a day, 365 days a year. There are two on-call service technicians available for emergency service from 5:30pm to 7am Monday through Friday, all day Saturday, Sunday, and Holidays. We use these "on-call" hours for non-scheduled service for customers who need immediate assistance to get their system back into working order.

During normal working hours our field-experienced service desk personnel can assist you with solving service issues or scheduling an appointment. After hours, knowledgeable central station operators enable you to reach the on-call technician in a timely manner.

Integrated Systems always stays up to date with our computers, software and all requirements of Underwriters Laboratories (U.L.). We test our in-house systems and back-up generators daily so we know our customers will be taken care of.